Resources
Here are some useful documents.
Six research studies that validate the positive relationship between implementing an excellence model and improving organizational performance. These studies demonstrate that an excellence model can be applied to any size and type of organization:
- APO Survey on the Impact of Business Excellence and Quality Awards in Asia
- Baldrige 20/20 An Executive's Guide to the Criteria for Performance Excellence
- BQF EFQM Research Report
- Economic Evaluation of Baldrige Performance Excellence Program
- Excellence Pays Off on Stock Market (2016)
- Implementing Australian Business Excellence Framework
Here are some useful links to background on the author, the official website, social media channels and the assessment tool: